Return & Refund Policy

Effective Date: July 28, 2026

Welcome to Only Cards ("Only Cards," "we," "our," or "us"). These Terms of Service ("Terms") govern your access to and use of our website, products, and services. By accessing or using our website, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our website.

1. Return Eligibility

A return, replacement, or refund may be considered only if:

You received an incorrect item.
The item you received is materially different from its product description.
Your order arrived with significant shipping damage.
An error occurred due to a mistake made by Only Cards.

All return requests are reviewed individually and are subject to approval by Only Cards.

2. Non-Returnable Items

Unless required by applicable law, the following are not eligible for return, refund, or exchange:

Buyer's remorse.
Accidental purchases.
Incorrect items ordered by the customer.
Changes in market value after purchase.
Requests based on grading outcomes or grading expectations.
Minor imperfections that were visible in listing photographs.
Opened sealed trading card products.
Products damaged after delivery due to misuse, mishandling, improper storage, or normal wear.
Clearance, discounted, promotional, or final sale items.
Gift cards or store credit.

3. Trading Card and Sealed Product Disclaimer

Trading cards and collectibles are unique items whose market values may increase or decrease over time.

Only Cards does not guarantee:

Future market value.
Investment performance.
Third-party grading results.
Manufacturer quality control.
Pull rates or card contents inside sealed products.

Raw trading cards are sold as collectible items and are not guaranteed to receive any specific grade from PSA, BGS, SGC, CGC, or any other grading company.

Sealed products are sold in the condition received from the manufacturer or authorized distributor.

Only Cards is not responsible for manufacturer-related issues including, but not limited to:

Print lines
Surface imperfections
Centering
Factory damage
Missing autographs
Missing inserts
Collation errors
Packaging defects
Any other manufacturing defects

Manufacturer defects do not qualify for a refund or return through Only Cards.

4. Return Request Deadline

Return requests must be submitted within 7 calendar days of the carrier's recorded delivery date.

Requests submitted after this period may be denied.

5. How to Request a Return

To request a return, please contact us and include:

Your order number
A description of the issue
Clear photographs of the item
Photographs of the shipping packaging (if applicable)
Any additional information requested during our review

Only Cards reserves the right to request additional documentation before making a decision.

6. Return Authorization

Returns will not be accepted without prior written authorization from Only Cards.

If your request is approved, return instructions will be provided.

Items returned without authorization may be refused and returned to the sender at the customer's expense.

7. Refunds

Approved refunds will be issued to the original payment method whenever possible.

Please allow 5–10 business days after refund approval for your financial institution to process the refund.

Original shipping charges are generally non-refundable unless the return resulted from an error made by Only Cards.

8. Exchanges and Replacements

Exchanges or replacements are offered only when:

An incorrect item was shipped.
A product was damaged before shipment.
Another verified error occurred due to Only Cards.

Replacement items are subject to inventory availability.

If a replacement is unavailable, Only Cards may issue a refund or store credit at its sole discretion.

9. Lost, Delayed, or Stolen Packages

Shipping-related issues are governed by our Shipping Policy.

For orders shipped via Plain White Envelope (PWE) without tracking, Only Cards cannot verify delivery after the envelope has been accepted by USPS and is not responsible for lost, delayed, stolen, or misdelivered mail.

For tracked shipments, we will reasonably assist customers in working with the shipping carrier when appropriate.

10. Fraud Prevention

Only Cards reserves the right to deny any return, refund, exchange, or replacement request that appears to be fraudulent, abusive, or inconsistent with this policy.

We may request additional documentation or verification before approving a claim.

11. Chargebacks

If you experience an issue with your order, we ask that you contact us before initiating a payment dispute or chargeback.

Only Cards reserves the right to contest chargebacks involving orders that were accurately described, properly packaged, and delivered in accordance with carrier records.

Documentation may include order records, payment records, product photographs, shipping records, tracking information, delivery confirmation, and customer communications.

12. Limitation of Liability

To the fullest extent permitted by law, Only Cards' maximum liability for any approved claim shall not exceed the purchase price actually paid for the applicable product.

Only Cards shall not be liable for indirect, incidental, consequential, special, or punitive damages arising from the purchase, shipment, or use of products sold through our website.

Nothing in this policy limits any rights that cannot legally be limited under applicable law.

13. Changes to This Policy

Only Cards reserves the right to modify or update this Return & Refund Policy at any time.

Any revisions become effective immediately upon being posted on this website.

Continued use of the website after changes are posted constitutes acceptance of the revised policy.

14. Contact Us

If you have any questions regarding this Return & Refund Policy, please contact us:

Only Cards

Email: Support@OnlyCardsSA.com

Website: www.onlycardssa.com